Though the traditional taxi companies were in a conflict with the giant taxi service providers like Uber and Lyft for their revolutionary approach to taxi industry, they have smartly converted the situation to their benefit. The traditional method of taxi hiring has been ineffectual in terms of the availability of taxis, convenience and ease of payment. The taxi operators have thus adopted the e-hailing method using mobile-based applications.
The facilities that had been overlooked by the traditional taxi companies are now integrated in their system or process to become more competitive and acquire more customers. Uber and Lyft play a key role in transforming the taxi companies worldwide by eliminating the exhausting method of taxi booking and making public transit much easier.
When new approaches to taxi hiring as that of Uber took too much of the business of the traditional taxi companies, they increasingly began to adopt the strategies used by Uber and Lyft to compete against them. With taxi booking apps, the response times are almost reduced in half. Also, with the integration of marketing, analytics and payment systems, there are a lot of opportunities to eradicate customer displeasure that happen due to bad service.
The taxi service providers will be able to respond effectively to a large number of people in demand with no or fewer dispatch flaws. App-based ride services, in the same way, encourage more people to use cabs frequently as they offer better safety features. Advanced technologies such as GPS and others embedded in smartphones enable companies to provide flexible ride-hailing services.
Uber and Lyft have thus propelled the traditional taxi companies to improve the quality of their services to a large extent by providing faster, cheaper and more convenient services. What Uber initiated created a positive difference in the business of taxi operators as well as the ride experience of customers.