The use of Mobile apps is nearly 86% among the users according to a survey. So, for an industry which needs constant communication between logistic staff and professional managers, it is the essential tool that any transportation company will require for their logistics and supply management.
Where it needs to fetch goods from one point and deliver it to another location, a wide range of supply mobility applications will help track shipments and other transactions. This no doubt increases productivity and capability of working partners.
Smartphones are handy and the use of iPhones, Androids are creeping up in logistics operations that helps competency in distribution and logistics. It is difficult to run a huge number of deliveries and vehicle management. So, a properly designed mobile app for the delivery operations will help save time and cost for a logistics business.
The major highlights of the mobile design apps in a working environment is it mobilises all types of paper-based work. It even acknowledges signatures online. It supports GPS tracking and date/time functions. Parcels are tracked easily on an individual basis and every minute can be tracked using the mobile app.
Secondly, it enables push notifications and schedule the journey details and parcel details over the app to drivers to enable accuracy of information. The back-end works on a CRM or a Business Intelligence platform and synchronises with the databases.
So, what do these features convey especially on the organizational perspective? It reduces a lot of administrative costs and time, reduces paper-based work and for the customers’ perspective, it enhances customer satisfaction and a very user-friendly service. It is easy to take a picture of the customer and take bio-metric data of the customer or a signature digitally at the point of delivery. Imagine was this possible earlier?
For the drivers, it enables maintaining daily schedule and manifest by scanning barcodes and other codes. It enables all vehicles’ tracking that should report at the delivery points. It also developing a technology in mobile app development where there will be no need of barcodes with codeless processing too.
But still there are challenges in this field, considering the deployment of apps to multiple mobile platforms, integrate the new apps to your existing IT database architectures, engage data security, encryption levels and authentication issues. While all of the above are technological challenges, the aim to satisfy customer experience has never gone down.