Nowadays, roadside assistance companies are emerging fast by using different technology to provide better service to their customers. Computer aided technology has afforded dispatch services which allows tow companies to receive orders through mobile app rather phone calls. Some towing companies still using legacy radios and software to dispatch towing trucks.
However, tow service providers facing hurdles in finding their tracks, drivers and what kind of help actual customer needs.
In order to provide the right solution, dispatchers must aware of customer’s need as well equipment needed their assistance. Mobile based towing services are good enough for riders to enjoy annoyance free long drive. If the customer were involved in minor accidents or any breakdown issues, they would find fast response and timely service. This application can help them to request emergency tow assistance throughout smartphone. Utilizing the GPS facility in the smartphone, user can locate nearby rescuer and also they can get estimated arrival time instantly.
The dispatcher must know the location of their truck and driver, so that they can acknowledge users and work can be assigned to who does not have work. The roadside assistance company can enable multiple service neither providing tow dispatch service. When a customer standing beside to roadside because of breakdown, flat tire, fuel or lockout problems, this app would helpful for riders to obtain roadside assistance by taping away.
Advantages of Mobile Based Tow Dispatch
1. Integrated map system for routing drivers & tracking tow trucks
2. Dispatcher admin panel will be helpful for service providers
3. Fare calculator for distance towed
4. The customer can pay through credit card
5. Real time checks and tracking facility ensures timely service
6. User can request for various roadside helps such as breakdown, flat tire, fuel or lockout problems