Technology to optimize paratransit service

Indhumathi D


Paratransit is an essential service and requires greater concern to make it affordable and comfortable. However, it is a complicated and costly system to provide transit service to the differently abled persons that led to the advent of paratransit dispatch software. Comparatively, provision of paratransit trips is costlier than the fixed-route trips. Optimizing the available solutions to make it feasible for users to get transportation at the right time is now a bigger concern.

Following are the methods to reduce and control costs for the provision of paratransit service:

1. Develop strict criteria to implement a localized paratransit eligibility process

2.Build a functional process to reserve, schedule, and dispatch transit

3.Work to shift passengers toward ride-hailing service

4.Partner with other transportation providers

5.Minimize inventory costs by standardizing fleets; thereby maximize productivity and efficiencies

 

Non-emergency medical transportation (NEMT) can be dispatched effectively with the help of management software. It eliminates the cost of providing customer support service by allowing the users to book and pay online. Adhering to a technology will help the business operators eliminate all the barriers to transit dispatching. Especially when it comes to NEMT, it requires more features to make it comfortable for the persons with disabilities.

Automated Scheduling and Self-booking

As paratransit is a flexible passenger transportation, it does not go with the transportation system that follows fixed routes or schedules. However, scheduling offers a better solution to make it easier to offer a reliable service to the people who are in need. Such scheduling can:

1.Optimize routes and trip schedules

2.Improve communication

3.Increase on-time dispatching and

4.Reduce no-shows and slack time

 

The best way to modernize the booking and fare payment is to adopt a technology (paratransit software) that helps the passengers to book transit by themselves and make payments online. For all NEMT needs, such software can be used to manage fleets, track vehicles in real time, automate scheduling and dispatching, and avail integrated mapping.

Partnering with ride-hailing services

One of the cost-effective ways is pairing up paratransit passenger and fixed-route transit. Many ride-hailing services are the most reliable, affordable, and dependable and offer flexible options. While interlinking the services, both parties will be benefited, and obviously passengers too.

Implementation and optimization of business processes with the help of NEMT dispatch system would be the right choice to provide a hassle-free transit to the disabled persons. The service provider will get benefited and can reduce the operational costs and deliver a service that can be more beneficial and convenient for the passengers.