Dispatching Innovation
The Official Blog
Complaint management refers to the timely acknowledgment and resolution of the concerns of customers. In efficiently managing your taxi business, complaint management plays a very crucial role which includes being responsive to customer comments so as to prevent future complaints. It may seem to be a time-consuming process but responding to every single complaint is worth the effort.
Though the traditional taxi companies were in a conflict with the giant taxi service providers like Uber and Lyft for their revolutionary approach to taxi industry, they have smartly converted the situation to their benefit. The traditional method of taxi hiring has been ineffectual in terms of the availability of taxis, convenience and ease of payment. The taxi operators have thus adopted the e-hailing method using mobile-based applications.