Dispatching Innovation
The Official Blog
For innumerable business owners, taxi dispatch software has been the answer to quicker, efficient operations. During this era of app-based taxi booking, such advanced dispatching system has equipped businesses with the ability to execute ‘n’ number of rides smoothly. With such faultless operations, taxi dispatch software offers taxi operators a better chance at enhancing productivity, reducing costs and establishing improved customer satisfaction.
Disruption in the taxi business came with maximum force with the advent of taxi-hailing operators. Coming forward with its affordability and convenience, these app-based taxi businesses dominated the transportation ecosystem in the past few years. Do the local taxi firms have a fighting chance to sway the market towards their side? What is the next weapon from the taxi-hailing operators’ arsenal? Let’s find out with our predictions for the taxi industry in 2018.
With the proliferation of taxi businesses, it has become quite a challenge for companies to retain their customers. A recent study showed that among the reasons why businesses lose their customers, unresolved complaints and poor company attitude take the top two spots. In fact, these two reasons amount to 82% of the respondents who participated in the survey. These customers have mentioned that most taxi companies are indifferent to their feedback and complaints.
Being one of the top ten emerging markets of the future, Nigeria is a country brimming with opportunities. Its rapidly increasing economy has made it an epicentre for countless lucrative prospects for individuals. With a population of 186 million and counting, the obvious dilemma is about commuting from one place to another. Owing to such demand, the transportation industry in Nigeria has grown leaps and bounds and still continues to garner huge attention.
The taxi companies see immense possibilities for ride sharing in British Columbia. Considering the consumer demands, the NDP government has announced that it will bring ride-hailing companies such as Uber and Lyft to B.C., but only after reviewing the current policies and devising a new report. The idea has been to allow the services by the end of this year. But the companies will have to wait a little longer, hoping to start the services by early 2018.
Considering the strong growth potential for taxi business in India, the popular cab aggregators like Ola and Uber are targeting the Indian market to uphold their businesses. The opportunities in India are obvious as we witness the battle between Ola and Uber to grab the Indian market. India is characterised by a strong demand due to which there is a wide scope for big players to thrive.
Complaint management refers to the timely acknowledgment and resolution of the concerns of customers. In efficiently managing your taxi business, complaint management plays a very crucial role which includes being responsive to customer comments so as to prevent future complaints. It may seem to be a time-consuming process but responding to every single complaint is worth the effort.