Providing the best-of-the-best support to ensure
smooth technology adoption

Service

Basic

Premium

Dedicated Support

PaaS $250 / M $500 / M $1200 / M
Support Hours 10 30 80
Billing Billed Annually Billed Annually Monthly

Ticket Support

KB Docs Self Service Portal
OffShore Training
On Site Training
Dedicated CSM
Chat Support Service
Phone Support
Support 12/5 24/5 24/5
Response Time 48 Hrs 24 Hrs 8 Hrs
Emergency Hotline
3rd Party Vendor interaction
Change and Release Mgmt

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