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Service |
Basic |
Premium |
Dedicated Support |
|---|---|---|---|
| PaaS | $250 / M | $500 / M | $1200 / M |
| Support Hours | 10 | 30 | 80 |
| Billing | Billed Annually | Billed Annually | Monthly |
Ticket Support |
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| KB Docs Self Service Portal | |||
| OffShore Training | |||
| Dedicated CSM | |||
| Chat Support Service | |||
| Phone Support | |||
| Support | 12/5 | 24/5 | 24/5 |
| Response Time | 48 Hrs | 24 Hrs | 8 Hrs |
| Emergency Hotline | |||
| 3rd Party Vendor interaction | |||
| Change and Release Mgmt | |||